1. What we collect
- Account: your mobile number, name, and optionally your email, city and photograph. - Rides and bookings: where you travel, when, with whom, the seats booked and the price agreed. - Payments: the amount, status and the payment gateway's reference. We do not receive or store your card number, CVV, UPI PIN or bank credentials. - Messages: chat between a driver and a passenger on a booking. - Documents: for drivers, identity and vehicle documents you upload for verification. - Technical: device and browser information, IP address, and logs of requests to our service. - Location: the places you choose in the app. We do not track your device's position in the background.
2. Why we use it
To create and secure your account; to match rides and process bookings; to take payment and settle drivers; to verify drivers and vehicles; to send you transactional messages about your bookings; to investigate reports, disputes and fraud; to meet legal and tax obligations; and to understand and improve how the service is used.
3. What other users see
A driver sees a passenger's name, photograph, rating and trip record. A passenger sees the same about a driver, plus the vehicle's make, model and colour.
A phone number is released to the other party only once a seat is confirmed, because at that point the two people have to find each other. Your documents are never shown to other users.
4. Who else processes your data
We use service providers who process data on our behalf: a payment gateway (Cashfree Payments India Private Limited), an SMS provider for transactional messages, cloud hosting and storage, and error and usage analytics.
We do not sell your personal data. We share it where the law requires, where it is necessary to investigate fraud or a safety incident, or to enforce our terms.
5. Storage and security
Data is stored on servers in India. Passwords and one-time codes are stored only as cryptographic digests. Identity documents are held in private storage and opened only through short-lived signed links, by the person who uploaded them and by authorised staff reviewing them.
6. How long we keep it
Account and trip records are kept while your account is active and afterwards for as long as we are required to keep them for tax, accounting, safety and legal purposes. Verification documents are kept while the verification is valid and for the period required afterwards.
7. Your choices
You can view and correct your profile in the app, sign out of individual devices, and ask us to close your account. Some records (a completed trip, a payment, a settlement) must be kept even after an account is closed, because the law requires it.
Write to our grievance contact to exercise any right you have under applicable data protection law.
8. Children
The platform is not for anyone under 18. We do not knowingly collect data from children.
9. Changes
We may update this policy. The date at the top changes when we do, and material changes are notified in the app.